Help Center and FAQs

We do not paint from scratch.

We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a portrait.

If you followed our photo guidelines, then yes, your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with the subject
• They don't need to be looking at the camera
• Try to get at an arm's length
• Make sure the photo is not blurry
• Make sure no features are out of frame - we can't add them if they aren't in the original photo
• Ensure that the hair color in the photo is not affected by bad lighting. If the hair in the photo is not accurate to real life, the hair in the design won't be either!

Don't worry if you're unsure! Upload the photo anyway and our team will contact you if we need any other photos.

We are dedicated to ensuring you're thrilled with the final product. That's why we have a state-of-the-art customer dashboard. Here, you can sign in using your order number and email address and review your artwork!

You have unlimited revisions should you want to change anything. When you're 100% satisfied with your design, we will then send it to be printed and shipped. You can now relax and look forward to the unboxing moment!

Delivery Estimates

Most orders are produced and ready to ship within 2-5 days (The faster you approve your artwork in the customer dashboard the faster we ship it). At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. The 1-3 weeks option includes queue jump, taking your order to the front of the queue for artwork creation.

Transit time:

US: 3-5 working days

AUS, CA, UK: 5-8 working days

Europe: 5-10 working days

Rest of World: 10-15 working days

You'll receive an email containing your tracking number once your order is ready to be shipped.

Shipping prices are a flat fee per order:

USA: $9.95CA, AUS, UK: $18.95Europe: $24.95Rest of world: $24.95

Yes, you will get a tracking number via email as soon as it's available to us. We pride ourselves on outstanding customer support and total transparency about your order status.

If you haven't received a tracking number after 14 days, please email us at support@masterpieceme.co.